Instructions for each web browser. The application is made up of 2 basic components: On your Dashboard , click Start session.
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Create and save notes during the support session. Please refresh the page and try again.
Continue to instructions for each web browser to complete the download and installation steps. To access your Downloads folder, click the Download icon in the upper right navigation of the web browser, then click on the file to open. The GoToAssist Expert desktop application will be automatically launched, and the agent can start hosting support sessions with customers.
Download and Install GoToAssist Expert (Windows)
Manage screen sharing to view and control the customers screen, share your own screen with the customer, and use other screen sharing tools such as zoom and screen blanking Windows customers only.
Instructions for each web browser. Put your IT Help Fxpert in a familiar place where employees are already working. Check for Update — Agents can manually scan for new updates by selecting Check for Update.
Sign Out — Click Sign Out to manually log out of your account without exiting the agent desktop application. Learn How RescueAssist Works for live remote support and unattended access.
exoert Agents can use the Viewer toolbar at the top of the window to do the following: Transition from a call or chat to an online support session with just one click. Looks like something went wrong. Access additional tools, including Drawing ToolsReboot and Preferences.
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If you remove the GoTo Opener application at a later time, you'll need to go through the entire download process each time you start a support session from the web app. Once you have downloaded the GoTo Opener.
It must be installed on your computer, even if the GoToAssist Expert assiet is already installed. If it is not, try finding and launching the application to see it.
Provide secure remote support when it’s most needed
If prompted, log in to the GoToAssist Expert desktop application. If preferred, enable the ecpert warn me [ Unlimited Live End-User Support. Support remote computers and servers without an end user present.
Instructions for each web browser Once you have downloaded the GoTo Opener. Please note that you must close all active sessions in order to select Check for Updateotherwise this option will be grayed out. Through a simple plugin, you can quickly and easily start a support session right from the browser.
If customers remove the GoTo Opener application at a later time, they'll need to go through the entire download process again. If needed, click Start Session in expdrt browser window to restart the download. Easily manage users and license provisioning for your RescueAssist account.
Topics in this article: Use the system-tray menu and its features. Chat 1 Call.
RescueAssist Remote Support, GoToAssist Service Desk & GoToAssist Seeit
For detailed installation instructions, please see below. About the installation package How to download the GoToAssist Expert desktop application instantly How to download the GoToAssist Expert desktop application from the web Instructions for each web browser About the installation package The installation package includes the following components: This application is required to install experf launch the GoToAssist Expert desktop application.
Put your IT Help Desk in a familiar place where employees are already working. About — Agents can get information about the desktop application and the GoToAssist account by selecting About.