GPY Essay Health PHD THESIS IN SERVICE QUALITY

PHD THESIS IN SERVICE QUALITY

This study contributes to the understanding of service quality in terms of the Libyan banking context. The research findings show that there are significant differences between the Libyan private and public banking sectors in terms of customer perceptions of service quality and the degree of importance attached to various dimensions phd thesis in service quality service quality.

The research has significant implications for Libyan banks in terms of developing operational, marketing and human resource strategies, and can help Libyan banks to incorporate service quality issues into their strategic planning. Doctoral thesis, Northumbria University. Thessi Subject Department Author Type.

Researchers have debated the topic of private banking sector versus public banking sector in both Western and Far East countries, and found that the phd thesis in service quality banking sector outperforms the public banking sector in many areas, including productivity, efficiency, and profitability.

The added value of this study emanates from the fact the research was conducted in Libya a developing country with an extremely limited amount of service quality research conducted thereinand the fact it measured and assessed the service quality in both Libyan private and public banking sectors which form, along with the central bank, the entire Libyan banking system. This research aimed to assess and phd thesis in service quality the levels of service quality provided by the Libyan private and public banking sectors to identify if there phd thesis in service quality significant differences between the private and public banking sectors in terms of service quality levels, as perceived by bank customers.

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Actions login required View Item. The study has revealed, however, that tehsis is no relationship between customer gender and bank status. However, literature and empirical studies on banking service quality in Libya are scarce, and this potentially impacts on organisation performance. Service quality, banking, Libya, measurement of service quality, private banking sector, public banking sector.

The study may be useful for application in countries with a similar banking culture as Libya. N Business studies N Finance. It included six service quality dimensions, broken down into 31 statements, for capturing the wide range of services offered by banks. servife

The research adopted a survey questionnaire based on the amended Banking Service Quality Scale. Downloads per month over past year. It is increasingly being recognised that service quality has a strong correlation with customer satisfaction.

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